This restaurant tech platform was scaling quickly—thousands of locations using their software for payroll, scheduling, and operations. Their customers kept asking for smarter features, but the engineering team was stretched thin and had no AI experience. They needed outside help to build it right.

The company wanted to ship an AI chatbot that let managers ask questions in plain English—'What's my labor cost this week?'—and get instant answers. But they'd never built anything with LLMs before. They needed someone to lead the architecture, manage an offshore dev team, and deliver a production-ready feature.

We came in as the technical lead for the project. We designed the architecture, selected the right LLM approach (OpenAI's GPT models), and guided their team through the build. Six months later, they had a working chatbot integrated into their platform—and an engineering team that understood how to maintain and extend it.